Zenith American Solutions: Advancing Client Value Through Innovation
At Zenith American Solutions, earns client trust through our commitment to deliver exceptional service and measurable value. Over the past three years, we’ve invested significantly to enhance client experience and operational efficiency:
Customer Care Upgrade – Real-time call audits, sentiment monitoring, and improved scheduling for faster, higher-quality support.
Client Services Restructure – Regional leadership and defined roles for more responsive, localized service.
New Benefit Administration Platform – A single adjudication platform that integrates contribution and collections, health claims, and pension benefits to modernize workflows, improve access to data, and streamline reporting.
Trust Accounting Excellence – Experienced CPAs, automated workflows, and dashboards for accuracy and timely delivery.
Privacy & Security Enhancements – Multi-million-dollar investment in cybersecurity and SOC 1 & SOC 2 audits.
Expanded Core Services – Cost-containment programs delivering ROI up to 72% on out-of-network claims, plus savings through drug rebates, MSK care management, and subrogation recoveries.
These initiatives are delivering measurable results.
Our 2025 Net Promoter Score (NPS®) climbed to 42, surpassing the U.S. industry average of +23 and exceeding typical health insurance benchmarks. Satisfaction with Client Services Managers reached 87%, and more clients now view us as a strategic partner.
Zenith’s progress has earned national recognition, including multiple Comparably honors for Best CEO, Best Company Culture, Best Perks & Benefits, Best Compensation, Happiest Employees, as well as inclusion in HR Lineup’s Best Third-Party Administrator Companies for 2025 and Insurance Business Review’s Top TPAs list.
Our Client Experience Advantage
Client satisfaction is our highest priority. We resolve concerns promptly through a structured approach:
Direct Engagement - Face-to-face interactions supported by timely follow-ups.
Escalation Management – Swift, collaborative resolution of issues.
Continuous Improvement – Feedback tracked via CRM for process enhancements.
Leadership Accountability – Regional Presidents oversee service delivery and report to our Chief Client Officer for executive oversight.
This structure ensures transparency, accountability, and exceptional service for every client.