Update: Improving Customer Service with New Telephony System
We’re excited to announce the launch of our new telephony system in Q4 2024. This upgrade will enhance call quality, speed, and efficiency, improving the experience for you and your participants. No action is required on your part to enjoy these benefits. We're committed to delivering exceptional service, and this update will elevate your experience to the next level.
Important Updates on HIPAA Compliance
The Department of Labor (DOL) has updated cybersecurity guidance requiring health plans to actively monitor vendor compliance with cybersecurity standards, beyond just relying on signed contracts. Privacy and Security Officers must ensure that vendors handling Protected Health Information (PHI) comply with HIPAA and DOL guidelines, including having Business Associate Agreements (BAAs) in place and conducting vendor assessments. They must also manage incidents and breaches, ensuring proper notifications to affected members and authorities.
Highlighting Ben Halmers, VP of Retirement Benefits & Advancements to Pension Application Capabilities and More
Are your participants prepared for online pension applications? Ben Halmers, Zenith’s VP of Retirement Benefit Plan Operations, is revolutionizing the retirement journey with innovative online features. Discover how our newly enhanced integrated portals are transforming the experience for Pension Plan participants, and why you won’t want to miss out on these exciting updates.