Operational Response to COVID-19

A Message from our Chief Executive Officer, Zenith American Solutions’ Operational Response to COVID-19
These past several months have been a challenge for all of us.

Our mission at Zenith American Solutions is to “boldly take the risks and actions necessary to serve our clients, employees and shareholders,” our dedicated employees have gone above and beyond in helping us carry out that mission.

With the onset of the global coronavirus pandemic, many organizations faced downtime while adjusting operations to the new environment. We were fortunate that Zenith American Solutions’ business continuity planning allowed our operations to continue with no disruptions. With the unbelievable efforts of our IT and Security departments, and their rapid response and guidance, we were able to relocate over 85% of our workforce to remote work locations within two days of the federal “Stay at Home” announcements. Today over 95% of our staff is safely working at home.

Zenith American Solutions continues to provide uninterrupted services to our clients in all locations. We provide an essential service under all of the various Stay at Home provisions. We are proud to provide essential healthcare eligibility, processing health payments and claims, and operations support, as well as processing thousands of pension checks and payments for our clients across the country. Participants, Trustees and professionals can rest assured that we are standing by to provide answers and to and to help with any additional services they may need.

While many of our operational functions can be performed remotely, some procedures still require individuals to work out of our office locations. These workers make up our skeleton crew, following strict health guidelines to perform operations in offices where functions are necessary. Our first priority now and always, is the health and safety of our employees, clients, participants and the communities in which we live and operate. I would like to acknowledge these skeleton crew workers in particular for going above and beyond for Zenith American Solutions. These individuals have allowed us to continue operating effectively to serve our clients and their participants.

Zenith American Solutions will continue to take actions to limit the impact of COVID-19 on our employees, clients, participants and the communities in which we serve. We commit to keeping you informed of actions we are taking to protect the health of the company so that we can continue our important mission. Thank You for your support during these challenging times.